Big Lemon Support

Tell us what happened, which device you are using, and the app version shown in Settings. Please never send your password or full draft.

Email support

Contact

Email support@biglemonwriter.com. Include your account email, platform, app version, and a short description. Do not include passwords, payment card details, secret keys, or unpublished manuscript text.

Restore purchases

Open the subscription screen and choose Restore purchases. Make sure the device uses the same Apple Account that made the purchase. If access still does not return, contact support with the date and product name—never send full payment credentials.

Manage or cancel a subscription

Apple subscriptions are managed in App Store subscription settings. Web subscriptions are managed through the billing portal linked from Big Lemon. Removing the app or deleting your Big Lemon account does not automatically cancel billing.

Delete your account

Open Settings → Account & security → Delete account. If the subscription screen is blocking your workspace, open Account & legal → Delete account permanently. Export anything you want to keep first; deletion cannot be undone.

Saving and backups

Big Lemon saves to your private cloud account and keeps an offline fallback on the current device. Network sync is not an independent backup. Export important work regularly before clearing browser or app data.

AI requests

Only successful managed AI requests should count against the daily allowance. If an error consumed a request or output appears unsafe, contact support with the time and feature name, but do not send private draft text unless you choose to.